It is “not good enough”

I haven’t really had a chance to examine the site yet, but one of the newsgroups I belong to (auspug.org) referred to the notgoodenough.com site. If you feel you’ve been “done” by a company, or that they haven’t been “good enough” or given “good enough” service, this site could be for you. When I visited last week I read about someone who had purchased a new Sony Vaio laptop and had asked the sales person what should be used to clean the screen. The reply was “Windex” - which the purchaser had duly used – and caused damage to his screen. When they contacted Sony, their reply was that this isn’t a warranty issue because Windex would never have been recommended. And this is about where notgoodenough.com site weighs in to approach Sony. I’m not sure exactly how this happens or how cases to follow-up are chosen – but in this instance it appears to have had a satisfactory resolution – the screen will be replaced under warranty. The site is worth a visit.