Saturday, August 01, 2009

Job well done!

It's nice to know that good old customer service still exists. Yesterday morning, while the washing was on, and while breakfast was cooking, the electricity on that circuit went out. Okay, it might also have had something to do with the heater and television and three other appliances on that circuit all being operational at the same time. While resetting the breaker switch - the first two times it was okay, the third time it wouldn't cooperate - it was obvious it was time to call the electrician. He was great. Even though he couldn't come, he advised that Energy Australia has an emergency service which could look after small jobs - and he thought it was a small job, just needing the circuit breaker switch to be replaced (he told me what to tell them when I rang up) and that they usually could get there within 4 hours. One call and one hour and ten minutes later, Barry arrived. Gone, seemingly, are the days of tradies/sparkies in overalls. Barry arrived looking neat and tidy in crisply pressed trousers, white shirt and black vest, and a very small waist bag. I took him through to the cupboard where the switchboard lives and left him to it. He came back through a couple of minutes later saying yes, it was the switch, and that he'd tried to repair it - and was it working. Alas, no, so he had to replace it - but he had the necessary part in his truck and it was all done, and operational - with him having checked each socket on the powerpoint, to make sure all was well - within 15 minutes.
Great job Barry and great job Energy Australia! (I did miss Rob, our electrician, though. He is so tall he only needs to use a small step to be able to reach our light fittings.)

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