Phone blog

I spent 1 hour and 40 minutes on the telephone with the Modem and Data support section of 3 (aka Hutchinson 3) here in Australia as they tried to help me get my mobile phone (Palm Treo 750) working as a modem for the laptop. It worked!!! It was a true testament to customer service as I was led, step by step, through the process ... including one of the techs sending me a ppt of the process. It had us all stumped for a while but ... bravo 3!