Wednesday, December 05, 2007

Hold the phone

A customer service staff survey by Telstra (one of the national carriers here in Australia) has reportedly found that the most common excuse for a damaged mobile is that it was left on top of a car which had then driven off; followed closely (that would be reasons ... not the car) by water damage - including from dropping the phone in a toilet or talking in the rain. Dropping the phone (when throwing it to someone) or sitting on it also rated fairly well - with "the dog at it" also getting a mention.
The reason for the survey was unclear - although it's likely that it related to/damaged mobiles. It would have been interesting to know (a) the reason for the survey and (b) what phones were more accident-prone and (c) the number of phones that meet an untimely demise each year. (The design has probably improved over time but I remember a couple of years back just sitting a certain brand of phone near a whiff of water was enough to kill it.)

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